Frequently Asked Questions

FAQs

• Is there a limit to how many orders I can make as a customer?
  There is no limit to the number of orders made by a customer.
• What information should I put in when making an order?
  Ensure that you have placed the correct name, location, and phone number to reach you when making a purchase.
• What payment method can I use?
  We accept all payment methods, this includes credit and debit cards, bank transfers, and mobile money payments
• Is VAT charged?
  Yes, all our products are VAT inclusive.
• How can I contact customer care services?
  You can reach our customer service line through 0785 777 777 or send us an email on customercare@jumbofoam.com
• Can I return a product?
  Kindly check our Terms and conditions before making a return.
• How can I change delivery address?
  Address change can only be made before product is dispatched. Contact our customer care for more information.